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Returns Policy

All returns require prior authorization from ORX Healthcare.

Before returning any product, customers must contact ORX Customer Service to request a Return Materials Authorization (RMA). Returns sent without an approved RMA will not be accepted.

Eligible Returns

Returns may be approved for:

● Products shipped in error

● Products authorized for return within 30 days of delivery

● Products determined to be defective due to manufacturing workmanship

Approved returns must be:

● Unused

● In original, undamaged packaging

Non-Returnable Items

The following items are not eligible for return:

● Custom or special-order products

● Products held for more than 90 days from the original invoice date

● Partial cases or quantities below minimum order requirements

● Products that are used, damaged, altered, or not in original packaging

● Products no longer sellable due to redesign, revision, or obsolescence

Return Shipping & Fees

● Return shipping costs are the responsibility of the customer unless the return is due to an ORX error.

● All return shipments must follow the shipping method approved by ORX Healthcare.

● Approved returns requested after 30 days may be subject to a 20% restocking fee.

Refunds, if approved, will be issued after returned items are received and inspected.

How to Request a Return

To request a return or obtain an RMA, please contact ORX Customer Service and be prepared to provide:

● Product information

● Order or invoice reference

● Reason for return